Subscriber know-how

Whether you're new to Care Opinion or an experienced user, there's always more to learn.

Here's a list of things you might want to know how to do: when you are getting started (in the first column), or when you are ready to go further (in the second column).

Whatever your subscription role

Your account on Care Opinion

Getting started
Going further
Log in and log out
Change email or password
Update personal profile

Upload your picture
See activity in your subscription
Get help

Reading stories

Getting started
Going further
View stories in your subscriptionSee your recently read stories
Search for stories about a serviceSearch using a range of search options
Search for stories with a tagAdd a private/shared tag to a story
Read a story with tags and responsesSee tags you have added to stories

Sharing stories

Getting started
Going further
Share a story link with a colleagueShare a response link with a colleague

Share a story on social media

Being alerted

Getting started
Going further
See alerts you already haveAdd or change triggers for an alert
Change or delete an alert
Create a new alert

Reporting/visualising data

Getting started
Going further
Run a report from a searchSchedule a report
Save a reportSchedule a report for colleagues
See reports you have savedCreate a digest
Create a visualisation

If you are a responder


Getting started
Going further
Post a responseEdit your response within 30 minutes
Know the principles of good respondingPublish a blog post
Show a change has been madeApprove a response to a blog post

Add a public tag to a story

If you are a subscription admin

Administer your subscription

Getting started
Going further
Add a new memberAdd new members from a file
Change a member role
Remove a member
Freeze or unfreeze a member
Add a response on behalf of a staff memberCustomise your service pages
See alerts for a member
Access API keys


Brush up your Care Opinion skills

Come to one of our regular online training sessions!


Keyboard Shortcuts

Shortcut Help ?
Go to Home g + h
Go to Tell Your Story g + t
Go to About Us g + a
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