We believe that patients' feedback -
good or bad - is essential to improving UK health and care services.

"I felt looked after by this team of people and not just 'processed' through a diagnostic test."

"felt very let down by after care info leaflets only being available in small print when I need it in large print because I am registered partially sighted."

"I felt rushed and as though I wasn't listened to. The symptoms that concern me most were not even looked at."

"My wee mum was diagnosed with dementia and I called the unit the week before to ask if I could stay with her and the reply was of course you can"

"I only had to wait about three hours before the operation was underway and the discharge regime was smooth and efficient"

"There was no opportunity for discussion, nor for any exchange of information. I came away feeling that cases such as mine do not matter much to consultants."