We believe that patients' feedback -
good or bad - is essential to improving UK health and care services.

"The staff were still amazing, the staff nurse was a man I never got his name but he was so calming, considerate and held my hand when I reached for his."

" I left feeling upset and angry at being patronised. I didn't feel that the doctor was working in my best (or anyone else's) interests and I wasn't even certain they'd try to refer me to a specialist."

"They were very good with me as I'm deaf and lip reader, they took their time to communicate with me clearly"

"After checking the opening times I went to their new premises the following morning - only to find it closed with no explanation and nobody available to explain."

"The course facilitators made me feel so comfortable, which is rare, it made it easy to go back. "

"In each room, there are severe cracks on the walls, sandpaper-like carpets and insecure doors that make the most deafening squeak (which is awful for people like me with Autism"