Ultimately, we want stories on Care Opinion to help improve health care - and to do so in ways which everyone can see and understand.
The number we show here is one way (but not the only way) to put a figure on the improvements which can result from patient and carer stories.
We show the percentage of responses where the response indicates that a change is planned, or has been made. But you would not expect a change
to be made for every story - for example, about 45-50% of stories are entirely positive and no change is needed. You might only expect to see
changes in response to stories which raise a concern.
So this figure only includes responses to concerns - that is, where there is at least something (even if it is only a tiny thing) which could be improved.
Again, because there can be a delay in a response appearing or a change being indicated, the percentage of responses to concerns which show a
change increases gradually as you wait longer.
