We believe that patients' feedback - good or bad - is essential to improving UK health and care services.

"Every single person working in ward 16 deserves a medal! Nothing was a bother,"

"It feels like he met people from the same fabric as himself, quietly just understanding and accepting of each others nuances."

"She didn’t just stop at helping me understand — she empowered me. She gave me direct helplines, support contacts, and the encouragement to seek help"

"They listened to how I wanted my voice to change and what bothered me about my voice without making assumptions,"

"The dedication and excellence demonstrated by your unit are a testament to the high standards of care"

"I felt like a weight had been lifted off my shoulders and I felt very emotional."