We believe that patients' feedback -
good or bad - is essential to improving UK health and care services.

Tell us what was good and what could be improved, say thanks or call for change - we'll pass your stories to the people in the health services who can make a difference.

Tell your story - Make a difference

Featured stories

View latest stories
"Always positive, pleasant, willing, polite and supportive. They made an unpleasant situation very tolerable and I think I laughed more than I cried."
STORY READ

About: Ninewells Hospital / General Surgery
"I just wanted to say thank you for being understanding, empathetic and telling me about your own experiences which helped a lot."
STORY HAS A RESPONSE

About: Sandyford Clinic
"Even after leaving and coming back, he repeated word for word exactly what I’d told him about my condition, what I’d done and even remembered little family details I’d mentioned. What a star."
STORY HAS A RESPONSE

About: Glasgow Royal Infirmary / Accident & Emergency, NHS 24 / NHS 24 (111 service) and Scottish Ambulance Service / Emergency Ambulance
"when you see 4 or 5 staff (nurses and HCAs) having a chat and a hot drink in the office and laughing together, it makes us as patients wonder why they don't come to sit in communal areas and chat with us too"
STORY HAS A RESPONSE

About: Millbrook Mental Health Unit
"The presence of posters somewhat abruptly stating "be patient". I understand the need for these posters but could I suggest a more polite tone - "we appreciate your patience" perhaps?"
CHANGE MADE

experienced by 1 other

About: Lanarkshire Community Services / Sexual Health
"My husband became an expert at sourcing wheelchairs from random parts of the hospital. However, at visiting times it was still difficult. I would like to see more wheelchairs available so that no-one else has to struggle with not being able to visit their baby"
CHANGE PLANNED

About: University Hospital Wishaw / Maternity care

Share this page