We believe that patients' feedback -
good or bad - is essential to improving UK health and care services.

Tell us what was good and what could be improved, say thanks or call for change - we'll pass your stories to the people in the health services who can make a difference.

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"Everyone was informed that she was visually impaired but she wasnt provided with anything to help. She was given a clear water jug and beaker so she was unable to see them"
NEW STORY

About: Northampton General Hospital (Acute), Northampton General Hospital (Acute) / Accident and emergency, Northampton General Hospital (Acute) / General medicine and Northampton General Hospital (Acute) / Older people's healthcare
"I felt listened to and that each session was centred around me. This has made a massive impact on not just my life but my families life too"
STORY READ

About: Six Degrees Social Enterprise (CIC) / Suicide Bereavement Information Service
"Just goes to show with the right people and experience family with this horrible disease, Dementia, can still have a quality of life and be happy."
STORY HAS A RESPONSE

About: Grenoside Grange G1 ward (dementia)
"I never felt alone, I had constant support and I felt at the centre of all the decision making"
STORY HAS A RESPONSE

About: Queen Margaret Hospital / Radiology, Victoria Hospital / Colorectal Unit, Victoria Hospital / Endoscopy, Victoria Hospital / General Surgery, Victoria Hospital / Pre-assessment and Victoria Hospital / SEAL (Surgical Elective Admission Lounge)
"Twelve and a half hours before being allocated a bed in this unit. By this time I was exhausted, ill and extremely hungry"
CHANGE PLANNED

About: Forth Valley Royal Hospital / Clinical assessment unit
"A 3 minute appointment to hear I’ve got tonsillitis and conjunctivitis. Antibiotics and away I went. Surely a service for the collection of antibiotics can be started"
CHANGE PLANNED

About: NHS 24 / NHS 24 (111 service) and Victoria Hospital / Out of Hours

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