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Working with nhs.uk

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Care Opinion works with nhs.uk, which provides a feedback service for the NHS in England.

We aim to synchronise data between the two sites so that people can see all the stories and responses in one place. Staff can use Care Opinion or nhs.uk to respond to stories.

More about how we sync data with nhs.uk

How do I work with NHS.UK feedback on Care Opinion?

Once stories and responses are imported to Care Opinion, you can treat them like all other Care Opinion feedback. So you can create searches, reports, visualisations and digests which include NHS.UK feedback.

You can respond to stories and we will send your first response to NHS.UK (if you are the provider).

If available at your subscription level, you can have alerts for stories and responses we import from NHS.UK. 

You can also search Care Opinion and NHS.UK feedback separately if you want to.

What limitations are there?

Because Care Opinion and NHS.UK operate differently, there are some limitations on how well we can make the data sharing work.

Limitations for stories

Stories on Care Opinion have tags for what what good, what could be better, and how someone felt. Stories from NHS.UK don't have these tags.

When we moderate Care Opinion stories, we add a criticality score. Stories coming from NHS.UK don't have this score.

When we import a story from NHS.UK, we may try to link the story to a more specific service on Care Opinion - for example a specialty within a hospital. We can't always do this.

Because we have no author details for NHS.UK stories, we can't contact the author or clarify anything in the story.

Limitations for responses

We can usually import responses posted on NHS.UK.

We can't send all our responses to NHS.UK. We can only send the first response from each provider. This is because NHS.UK shows just a single response per story.

Last updated 01/03/2021

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