Whether you're new to Care Opinion or an experienced user, there's always more to learn.
From learning the basic site functionality to responding well to stories, all you need to know is right here. Our training webinar and workshop programme is split by theme, so simply just click into the section you are interested in to find current live webinars to register for, recorded webinars to watch back in your own time and lots more links to helpful resources and blog posts!
At a glance, forthcoming training...
| Webinar/Workshop | Date & Time | |
| Introduction to Care Opinion | Monday 3rd Sept @ 3pm | Register |
| Navigating the CO site | Tuesday 16th Sept @ 10am | Register |
| How to respond well | Monday 29th Sept @ 1pm | Register |
| Moderation Workshop | Wednesday 8th Oct @ 11am | Register |
| Promoting CO & how to ask for feedback | Thursday 16th Oct @ 2pm | Register |
There's much more, Search Training by Topic...
Introduction to Care Opinion
Are you new to Care Opinion? Want to know the basics of who we are and what we do or would you like more practical support on how to log in, add a profile picture and learn how the 'Tell your story' workflow works?
Navigating the Care Opinion site
Are you new to Care Opinion? There is lots of helpful support pages and ways to find out how to get the best out of your Care Opinion subscription right here on the site pages. Get to grips with a grand tour of the site from finding accessibility features to searching for your stories and service.
Responding to Stories
Are you new to Care Opinion? Want to know the basics of who we are and what we do or would you like more practical support on how to log in, add a profile picture and navigate the site.
Promoting Care Opinion and how to ask for feedback
There are many different ways people can feedback on Care Opinion. Learn about the different routes and explore ways to support staff to ask for feedback.
Designing co-branding promotional materials
Want to learn more about how to design co-branding promotional materials. Learn about brand guidelines and current print materials available as well has seeing examples from other subscribers for a bit of inspiration.
Reports and Visualisations
Learn how to run reports and visualisations from the stories about your service. Learn how reporting on patient/service user feedback can drive change and improve quality.
Invitation Links
Invitation Links are a great way for you to invite feedback via Care Opinion that can be customised and linked to a specific service. Learn all the functionality that an Invitation link can offer, from adding a child friendly 'Bear' theme to linking out to an additional online survey.
Managing your subscription - For Subscription Administrators
If you are responsible for managing your Care Opinion subscription and have the role of 'subscription 'Administrator' this section is for you. Learn all your subscription features and how to add/remove members, set up member alerts and support timely responding throughout your organisation. Resources available on how to request service tree changes and how to set up Invitation Links for other members on the subscription.
Understanding Moderation
Care Opinion has a moderation policy that governs how and what we publish on the site.
Advanced Searching and subscriber tagging
Learn how to do advanced searching on Care Opinion and make the most of the 'full text searching'. This can be useful for deeper dives into your stories for QI projects, research purposes or more in-depth reporting for your organisation. Learn all about Subscriber Tagging and how this feature can be used strategically to help with your subscription responding and quality improvement
Assisted story telling - Resources for volunteers
Volunteers can be best placed to support people to share their experiences of care. Resources available to support volunteers, volunteer coordinators and to support staff with assisted story telling for people who may need a little extra support.
Tell your story with the help of 'Bear'
Learn about the the resources available to support encouraging feedback from children and young people.
Using Care Opinion for Revalidation
Learn how to use the Care Opinion invitation link feature to create a private invitation link asking for patient feedback as part of revalidation. Feedback from your patients will be public and moderated in the usual way, but you will be able to see which feedback came in via your unique link.
➡️ Revalidation