Care Opinion logo We used to be Patient Opinion
Share your experiences of UK health and care services, good or bad.
We pass your stories to the right people to make a difference.
 Information for staff

Help with alerting

As a member of a subscription, you can ensure you receive an email whenever Care Opinion publishes a story which is relevant to you.

Our email alerting system is very flexible and very easy to use. Here's how it works:

  • You can choose to be alerted about: all stories within your subscription, just selected stories, or no stories at all.
  • The emails you receive from us depend on the email alerts you have saved. You can see these on your profile page.
  • We email you when we publish a story or response.
  • There are a range of additional triggers (or smart alerts) that can help you monitor the timeliness and helpfulness of the responses in your subscription. We will cover these in a future blog.

How to see any email alerts you already have

  • Log into Care Opinion.
  • Click on your name to go to your saved things page (Ensure you are in "subscriber view").
  • If you have alerts, you will see them listed.
  • To find out more about the alerts, click the icon to the right of the alert name. This will show the search page with the alert filters listed on the left.
  • You can find a short animation of it here.

How to create a basic alert

  • Log into Care Opinion
  • Click on Search to go to the search page. (Ensure you are in "subscriber view").
  • Search for the stories you want to be alerted to (using condition tags or population areas).
  • You may need help with searching if you are unfamiliar with our search system.
  • If you want your alert to cover all stories in your subscription, don't search for anything.
  • When you are happy that the search shows the kinds of story you wanted to be alerted about, click "Save my search as...".
  • Click Save to save your alert. Your alert will be listed on your profile page.
  • You can find a short animation of it here.

How to remove an alert

  • Log in, ensure you are in "subscriber view", and go to your saved things page.
  • Your alerts are listed on the alerts tab.
  • To remove the alert, click the remove icon to the right of the alert, or, if you would like to remove all of your alerts, simply click “Turn all of my alerts off.”
  • You can find a short animation of it here.