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Meet the Care Opinion team

Care Opinion is run by a small, passionate and highly experienced team. 

James Munro - Chief Executive


James has been chief executive of Care Opinion since 2014. His background is clinical medicine, public health and health services research, and he has spent most of his time over the past 10 years overseeing the development of Care Opinion’s online feedback platform. As CEO James focuses on sharing Care Opinion’s mission with people in health and social care, and with health professionals in training, emphasizing the importance of generosity, curiosity and reciprocity in our work.

  • Interesting fact: James once tried to explain how Care Opinion worked to the Queen.

Miriam Rivas-Aguilar – Chief Operating Officer


Miriam was the very first employee in 2005, and has been chief operating officer of Care Opinion since 2012. She has over 20 years’ experience in business development, operations, managing teams, project management, and service delivery working in both the private and public sector. As COO, Miriam oversees the various functions across the organisation, manages the team and loves to chat with staff about the benefits of subscribing to Care Opinion. Some of Miriam’s interests are mentoring, Emotional Intelligence and ensuring that Care Opinion offers a happy work environment for the team.

  • Interesting fact: Miriam was born in Chile and loves to travel, recently returning from a sabbatical travelling through South and Central America.  

Tim Hunt- Integration Development Manager


Originally a social worker, Tim has an extensive background working in and managing services across health and social care.  This includes working as a PALS manager, medical social worker, voluntary sector manager and manager of support services for a local authority.  In all his posts, he has been passionate about public involvement and feedback; and has certainly found a place to follow that passion at Care Opinion.  He leads on all the mental health and social care work at Care Opinion, believing that the website platform offers the public a unique opportunity to feedback all their experiences of care, in one place.

  • Interesting fact: Tim listens to a piece of Bach and reads one poem every day.

Gina Alexander- Director, Care Opinion Scotland


Gina was the first CO person on the ground in Scotland and now heads up our work across health and social care.   Gina has previously worked as an involvement lead in mental health services at local level and in just about every sector - private, public, education, voluntary!   Out of work, Gina's happiest when eating, spending time with family and friends, knitting, singing and has a love/hate relationship with the gym!  

  • Interesting fact: Gina jumped out the first plane she flew in!

Tina Timms - Office Adminstrator

Tina provides much-needed support and organization (as well as a tasty range of Indian snacks). Among other things, she provides daily assistance to the team, and people who call to share their story with us over the phone.

  • Interesting fact: As a child, survived a fall out of a first-floor window after being caught by a passer-by.

Sarah Ashurst - Subscriber Services Manager


Sarah brings energy and enthusiasm to her role at Care Opinion. She leads the support team who are the first point of contact for many of the NHS organisations we work with, helping them embed Care Opinion within their services. Sarah is also one of several senior moderators in the team and is responsible for keeping our moderation policy up to date, fair, and in keeping with current legal guidelines. This ensures Care Opinion can continue to publish amazing and often challenging patient stories, pushing the patient voice into the heart of services.

  • Interesting fact: Between rock climbing and knitting, Sarah is teaching herself how to make her own clothes.

Tracy Molloy- Engagement & Support Officer


Tracy joined the team in January 2019 and is apart of the Subscriber Support Team helping Care Opinion subscribers get the the most out of their membership. Always happy to support and help staff & organisations with any queries they may have about the site. Tracy previously worked within the voluntary sector and has experience of working within substance mis-use and mental health advocacy support.

  • Interesting fact: Proud owner of a loving English Bull Terrier & once recorded a song in a recording studio.

Clair Coutts - Operations & Projects Officer

Having joined the Care Opinion Scotland team in 2016 primarily to implement a CO Quality Management System, Clair now manages the system on a day to day basis. With her operational hat on Clair makes sure that the Scotland office runs as smoothly as possible . 

  • Interesting fact: Clair is a qualified biker and scuba diver!

Ross Padwick – Head of Finance and Company Secretary 

Ross joined in November 2010. He previously worked as an accountant in practice undertaking auditing and reporting on financial performance to both large companies and SME's. He then worked as a Financial Controller and Company Secretary for a group of start-ups before joining Care Opinion.

In his day to day role at Care Opinion, Ross deals with all finance related matters, procurement and tenders.

  • Interesting fact: He loves cats!

Luke Blakeley - Developer 


Luke joined our team in 2017 and has previously worked on a diverse set of projects, from real-time management of stock for bakeries, to security systems used to analyse and protect against potential threats and vulnerabilities at airports. Luke's key role is to help to develop and maintain the Care Opinion site, including designing and implementing new features.

  • Interesting fact: Luke is an engineering enthusiast, he loves all things mechanical and his Mini Cooper is his pride and joy!

Andrew Cassidy - Support and Communications Officer 


Andrew joined our team in 2018 and has previously worked in a variety of roles, including time with Yellow Pages, 3, and St Vincent's Hospice. Andrew's role is to support subscribers in Scotland, and works with Cally in our Sheffield team to maintain our social media presence across various platforms.

  • Interesting fact: Andrew reads buys and reads a new copy Ulysses every year, starting on June 16th (Bloomsday). He has yet to make his way through Finnegans Wake!