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We have recorded all of our research chats so you can watch them whenever you like.


Chat 14: Systemic safety inequities for people with learning disabilities

With Lauren Paige Ramsey, University of Leeds

25 May 2022

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Chat 13: Understanding the work of feedback moderation: a case study of Care Opinion Scotland

With Emma Berry, University of Aberdeen

26 April 2022

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Chat 12: Online feedback in primary care: how do practice staff react?

With Cath Montgomery, University of Edinburgh

29 March 2022

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Chat 11: "Sense of community" in online feedback

With Ann O'Brien, National University of Ireland, Galway

15 February 2022

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Chat 10: Using online patient feedback in research

With Dr Esmée Hanna, De Montfort University

16 November 2021

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Chat 9: Caring for care: online feedback in the context of public healthcare services

With Dr Fadhila Mazanderani, Chancellor's Fellow, University of Edinburgh

12 October 2021

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Chat 8: What does it take to implement online patient feedback across a trust, and what impacts does it create for staff?

With Frazer Underwood, Michaela Brewer and Jess Saunders from Royal Cornwall Hospitals Trust, and Dr Rebecca Baines, University of Plymouth

16 July 2021

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Chat 7: What do people want in response to their feedback?

With Dr Rebecca Baines, University of Plymouth

15 June 2021

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Chat 6: Perfect ratings with negative comments

With Professor Andrew Gallan, Florida Atlantic University

11 May 2021

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Chat 5: Principles for effective feedback in adult mental health

With Professor Scott Weich, University of Sheffield

14 April 2021

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Chat 4: Digital health citizenship: power and accountability in online feedback

With Dimitra Petrakaki, University of Sussex

Wednesday 17 March 2021

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Chat 3: Experiencing psychiatry: do online accounts and validated surveys address the same issues?

With Rebecca Baines, University of Plymouth

Tuesday 26 January 2021

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Chat 2: How do healthcare staff respond to patient experience feedback online?

With Dr Lauren Paige Ramsey, Yorkshire & Humber Patient Safety Translational Research Centre

Tuesday 1 December 2020

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Chat 1: Anonymity, veracity and power in online feedback

With Professor Louise Locock, University of Aberdeen

Tuesday 10 November 2020

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All past chats

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