We have recorded all of our research chats so you can watch them whenever you like.
Chat 25: How does sharing patient feedback improve care quality?
With Prof Rachel Grob, University of Wisconsin-Madison and Prof Ingrid Nembhard, University of Pennsylvania
29 May 2025
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Chat 24: Can online patient feedback warn us of a drift to failure?
With Prof Catherine Calderwood, University of Strathclyde and Prof Alex Gillespie, LSE
7 November 2024
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Chat 23: Beyond cards and complaints
With Prof Ellen Stewart, University of Glasgow, and Dr Fadhila Mazanderani, University of Edinburgh
2 May 2024
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Chat 22: How is online patient feedback seen and used in three hospital trusts?
With Dr Lauren Ramsey, University of Leeds
16 November 2023
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Chat 21: Can positive patient feedback help improve healthcare?
With Dr Stefan Rennick Egglestone, University of Nottingham
12 October 2023
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Chat 20: Using Care Opinion to explore public attitudes to our health service
With Ellen Stewart, University of Strathclyde
19 September 2023
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Chat 19: Feedback to participation? An early look at participation projects
With James Munro and Fraser Gilmore
16 May 2023
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Chat 18: From feedback to participation
With Beth Fylan, University of Leeds
18 April 2023
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Chat 17: Organisational culture and online patient feedback
With Lauren Ramsey, University of Leeds
2 February 2023
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Chat 16: Online feedback as a safety valve
With Alex Gillespie and Tom Reader, London School of Economics
10 November 2022
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Chat 15: What matters in end of life care?
With Bridget Johnston, University of Glasgow
20 September 2022
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Chat 14: Systemic safety inequities for people with learning disabilities
With Lauren Paige Ramsey, University of Leeds
25 May 2022
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Chat 13: Understanding the work of feedback moderation: a case study of Care Opinion Scotland
With Emma Berry, University of Aberdeen
26 April 2022
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Chat 12: Online feedback in primary care: how do practice staff react?
With Cath Montgomery, University of Edinburgh
29 March 2022
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Chat 11: "Sense of community" in online feedback
With Ann O'Brien, National University of Ireland, Galway
15 February 2022
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Chat 10: Using online patient feedback in research
With Dr Esmée Hanna, De Montfort University
16 November 2021
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Chat 9: Caring for care: online feedback in the context of public healthcare services
With Dr Fadhila Mazanderani, Chancellor's Fellow, University of Edinburgh
12 October 2021
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Chat 8: What does it take to implement online patient feedback across a trust, and what impacts does it create for staff?
With Frazer Underwood, Michaela Brewer and Jess Saunders from Royal Cornwall Hospitals Trust, and Dr Rebecca Baines, University of Plymouth
16 July 2021
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Chat 7: What do people want in response to their feedback?
With Dr Rebecca Baines, University of Plymouth
15 June 2021
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Chat 6: Perfect ratings with negative comments
With Professor Andrew Gallan, Florida Atlantic University
11 May 2021
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Chat 5: Principles for effective feedback in adult mental health
With Professor Scott Weich, University of Sheffield
14 April 2021
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Chat 4: Digital health citizenship: power and accountability in online feedback
With Dimitra Petrakaki, University of Sussex
Wednesday 17 March 2021
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Chat 3: Experiencing psychiatry: do online accounts and validated surveys address the same issues?
With Rebecca Baines, University of Plymouth
Tuesday 26 January 2021
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Chat 2: How do healthcare staff respond to patient experience feedback online?
With Dr Lauren Paige Ramsey, Yorkshire & Humber Patient Safety Translational Research Centre
Tuesday 1 December 2020
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Chat 1: Anonymity, veracity and power in online feedback
With Professor Louise Locock, University of Aberdeen
Tuesday 10 November 2020
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