We have recorded all of our research chats so you can watch them whenever you like.
Chat 14: Systemic safety inequities for people with learning disabilities
With Lauren Paige Ramsey, University of Leeds
25 May 2022
Chat 13: Understanding the work of feedback moderation: a case study of Care Opinion Scotland
With Emma Berry, University of Aberdeen
26 April 2022
Chat 12: Online feedback in primary care: how do practice staff react?
With Cath Montgomery, University of Edinburgh
29 March 2022
Chat 11: "Sense of community" in online feedback
With Ann O'Brien, National University of Ireland, Galway
15 February 2022
Chat 10: Using online patient feedback in research
With Dr Esmée Hanna, De Montfort University
16 November 2021
Chat 9: Caring for care: online feedback in the context of public healthcare services
With Dr Fadhila Mazanderani, Chancellor's Fellow, University of Edinburgh
12 October 2021
Chat 8: What does it take to implement online patient feedback across a trust, and what impacts does it create for staff?
16 July 2021
Chat 7: What do people want in response to their feedback?
With Dr Rebecca Baines, University of Plymouth
15 June 2021
Chat 6: Perfect ratings with negative comments
With Professor Andrew Gallan, Florida Atlantic University
11 May 2021
Chat 5: Principles for effective feedback in adult mental health
With Professor Scott Weich, University of Sheffield
14 April 2021
Chat 4: Digital health citizenship: power and accountability in online feedback
With Dimitra Petrakaki, University of Sussex
Wednesday 17 March 2021
Chat 3: Experiencing psychiatry: do online accounts and validated surveys address the same issues?
With Rebecca Baines, University of Plymouth
Tuesday 26 January 2021
Chat 2: How do healthcare staff respond to patient experience feedback online?
With Dr Lauren Paige Ramsey, Yorkshire & Humber Patient Safety Translational Research Centre
Tuesday 1 December 2020
Chat 1: Anonymity, veracity and power in online feedback
With Professor Louise Locock, University of Aberdeen
Tuesday 10 November 2020