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Research chat 4: Digital health citizenship: power and accountability in online feedback

Update from Care Opinion

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picture of James Munro

In our March 2021 research chat I discussed the notion of "digital health citizenship" with Dr Dimitra Petrakaki, reader in information systems and deputy head of the department of management at the University of Sussex Business School.

Specifically, we discussed some of the themes of this recently published paper:

The Cultivation of Digital Health Citizenship

This research includes data from Care Opinion as a case study of the idea of digital health citizenship.

We discussed what we mean by digital health citizenship, whether it creates new forms of responsibility or accountability for citizens or public services, and what it's limitations might be. Watch the recording below to hear the whole discussion.

Watch the session

Read the research paper

The Cultivation of Digital Health Citizenship

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