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Care Opinion research chats


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Welcome to our research chats: each one a half-hour, informal, online conversation with a researcher working in the area of patient feedback.

You don't need to be an academic to come along and enjoy the chat. Do join us!

Coming soon!

Chat 22: How is online patient feedback seen and used in three hospital Trusts in England? Lessons for policy and practice

With Dr Lauren Ramsey, University of Leeds

Our next research chat will be part of the programme for our autumn conference on Thursday 16 November 2023.

Please visit the conference registration page for details.

Just missed...

Chat 21: Can positive patient feedback help improve healthcare? Results of a systematic scoping review

With Stefan Rennick Egglestone, Senior Research Fellow, University of Nottingham

12 October 2023, 4pm

Many health care professionals believe that while critical patient feedback may help improve services, positive patient feedback has no such value. But is that really true?

In this, our 21st research chat, we welcomed Dr Stefan Rennick Egglestone, who has recently led a review of research on this issue.

Chat 20: Using Care Opinion to explore public attitudes to our health service: potential and pitfalls

With Ellen Stewart, Chancellor's Fellow And Senior Lecturer,  University of Strathclyde

19 September 2023, 4pm

For our 20th research chat we welcome Dr Ellen Stewart, whose new book How Britain Loves the NHS has just been published by Policy Press.

Ellen’s blog post sets the scene for our chat: How we love the NHS

We’ll be discussing what stories shared on Care Opinion can teach us not just about experiences of care, but also about the complex and often contradictory feelings people have about the NHS itself. This is covered in chapter 6 of the new book.

Related reading

Chapter 6: Using and loving the NHS. Chapter 6 of How Britain Loves the NHS: Practices of Care and Contestation

Mazanderani, F et al. Caring for care: Online feedback in the context of public healthcare services.

Our previous chats

All our previous chats are recorded. Catch up whenever you like!