We discussed Lauren's research on the different types of response to stories which are posted on Care Opinion.
Lauren's typology divides responses into five types, which also seem to relate to how organisations see the value (or lack of value) in engaging with online patient feedback.
We're looking forward to inviting Lauren back again in the future to talk about more of the findings from her PhD work on online feedback.
Watch the session
Read the research paper
View the poster!
Here's Lauren's work in poster format too.
Download the full poster: lauren-ramsey-response-typologies.pdf
Past research chats
Future research chats
Research chat 2: How do healthcare staff respond to online patient feedback?Research chat 2: How do healthcare staff respond to online patient feedback? https://www.careopinion.org.uk/RESOURCES/BLOG-RESOURCES/1-IMAGES/E22061B5306F4D2E8941C2DAD7A67890.PNG Care Opinion 0114 281 6256 https://www.careopinion.org.uk /content/uk/images/logos/co-header-logo-2020-default.png
Update from Care Opinion
Posted by James Munro, Chief executive, Care Opinion, on
Thanks for your feedback.