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Research chat 2: How do healthcare staff respond to online patient feedback?

Update from Care Opinion

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picture of James Munro

This week we held the second in our series of online research chats. This week's chat was with Dr Lauren Paige Ramsey, from the Yorkshire and Humber Patient Safety Translational Research Centre.

We discussed Lauren's research on the different types of response to stories which are posted on Care Opinion.

Lauren's typology divides responses into five types, which also seem to relate to how organisations see the value (or lack of value) in engaging with online patient feedback.

We're looking forward to inviting Lauren back again in the future to talk about more of the findings from her PhD work on online feedback.

Watch the session


Read the research paper

How do healthcare staff respond to patient experience feedback online? A typology of responses published on Care Opinion

View the poster!

Here's Lauren's work in poster format too.

Response types on Care Opinion

Download the full poster: lauren-ramsey-response-typologies.pdf

Past research chats

Recorded video from previous research chats

Future research chats

Find out about future scheduled chats, and how to register

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