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Practice/research chat 8: Implementing online patient feedback in an NHS trust

Update from Care Opinion

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picture of James Munro

In our special "double episode" July chat, we had a rare opportunity to discuss not only the implementation of online feedback in an NHS acute trust, but also the results of a study of the impact for staff at the same trust after one year.

There is little research to date on the impact of online feedback over time, whether for patients, staff or organisations, so this was an important discussion for both research and practice.

Our speakers at this chat were:

From Royal Cornwall Hospitals NHS Trust


The patient experience team at RCHT is sharing their ongoing "Care Opinion journey" on their blog.

From Plymouth University

Watch the session

Slides from the speakers



Read the research

Implementing online patient feedback in a ‘special measures’ acute hospital: A case study using Normalisation Process Theory

Blog summary of the research

Past research chats

Recorded video from previous research chats

Future research chats

Find out about future scheduled chats, and how to register

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