In our special "double episode" July chat, we had a rare opportunity to discuss not only the implementation of online feedback in an NHS acute trust, but also the results of a study of the impact for staff at the same trust after one year.
There is little research to date on the impact of online feedback over time, whether for patients, staff or organisations, so this was an important discussion for both research and practice.
Our speakers at this chat were:
From Royal Cornwall Hospitals NHS Trust
- Frazer Underwood, associate director of nursing
- Michaela Brewer, patient engagement manager
- Jess Saunders, patient experience coordinator
The patient experience team at RCHT is sharing their ongoing "Care Opinion journey" on their blog.
From Plymouth University
- Dr Rebecca Baines, EPIC research fellow
Watch the session
Slides from the speakers
Read the research
Past research chats
Future research chats
Practice/research chat 8: Implementing online patient feedback in an NHS trustPractice/research chat 8: Implementing online patient feedback in an NHS trust https://patientopinion.blob.core.windows.net/profile-pictures/657ea709-7097-4125-bba0-046aa4473e1c.jpeg Care Opinion 0114 281 6256 https://www.careopinion.org.uk /content/uk/images/logos/co-header-logo-2020-default.png
Update from Care Opinion
Posted by James Munro, Chief executive, Care Opinion, on
Thanks for your feedback.