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Research chat 12: Online feedback in primary care

Update from Care Opinion

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picture of James Munro

On 29 March 2022 we held our 12th research chat, with Dr Cath Montgomery, Chancellor's Fellow at the University of Edinburgh.

Previous research has shown that primary care doctors are more sceptical than their secondary care colleagues towards online patient feedback.

In this session we discussed new research which examines how GPs and other practice staff view online feedback, and their "counter-discourses". It was a fascinating and wide-ranging session and I wish we'd had twice as much time to chat!

Here's the recording of this session. I hope you enjoy it.

Watch the session

Read the research

Turning the gaze: Digital patient feedback and the silent pathology of the NHS

Past research chats

Recorded video from previous research chats

Future research chats

Find out about future scheduled chats, and how to register

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