Care Opinion's Spring Conference 2025

On this 29th May 2025, we held our Spring conference called “Care Opinion: Listening with purpose and taking meaningful action" . We were delighted to welcome guest speakers and attendees from around the world this time, who were all interested in the power of online public feedback to positively impact health and care services.

The afternoon was kicked off with great style by the new Chair of our Board; Dr Catherine Labinjoh, Cardiologist and National Clinical Advisor for Realistic Medicine. The rest of the afternoon was split into 3 parts and we are pleased to share the recordings, presentations and research mentioned in each session here. Our very own Liz Basset from the Subscriber Support Team hosted the conference and guided everyone through each session.

Part 1:

Session one was led by members of our support team (Charlotte & Emma) who welcomed subscribers from England, Scotland and Northern Ireland to share how they use Care Opinion in community settings to drive change. The session was titled "Listening, learning, leading: Hearing from frontline staff on how they encourage, promote and drive change in community service"

Western Health and Social Care Trust - Hospital @ Home Slides

RDASH - Neurodevelopmental slides

South Lanarkshire HSCP - Justice Service Slides

Part 2:

James Munro, Director of Research and Development at Care Opinion then led a very international research chat and welcomed guest speakers Prof Rachel Grob, University of Wisconsin-Madison and Prof Ingrid Nembhard, University of Pennsylvania. The session was called "Research Chat 25: How does sharing patient feedback improve care quality? Evidence from the US"

Journal articles

Learning from Patients: The impact of using patients' narratives on patient experience scores

Nothing is more powerful than words: How patient experience narratives enable improvement

Part 3: 

In session three we had our very own Fraser Gilmore, CEO at Care Opinion, hosting our friends from Care Opinion Canada, the session was titles "From Canada with Care - Stories, insights and ambitions from a new chapter". Fraser was joined by the lovely:

• Don McLeod, Executive Director

• Tracee Daschuk, Client Liaison & Subscriber Support

• Kelly Turner, Communications Lead, ICN Operations Manager

• Elizabeth de Guzman, Program Director

Care Opinion Canada Slides

And finally closing the conference I had the great honour of presenting our Star Responder Awards, this is always such a heart-warming part of the day where we truly get to celebrate when staff go above and beyond in the roles of 'Care Opinion responders'

Awardees:

Northern Ireland (dual): Natalie McCrea & Liz Doherty, Western Health and Social Care Trust - winning responses and story link

Scotland: Jill Reid, NHS Grampian - winning response and story link

England: Kate Saddle-Irvine, Royal Devon University Healthcare NHS Foundation Trust - winning response and story link 1 and story link 2