Register for online webinar
How to Respond Well
Dates:
📅 Monday 29th September 2025 @ 1pm - 1.45pm - Register
📅 Thursday 11th December 2025 @ 2pm - 2.45pm - Register
Webinar Content
In this webinar we will look at the research on what makes a good response and share the best practice framework to help you feel confident writing responses. This will include discussing what you think people might want from a reply, showing feedback has an impact of service delivery and service improvement, and all the practicalities for posting a response on the Care Opinion site.
This session is great for new responders.
Register for online workshop
Writing Impactful Responses - A deeper dive into the art of responding
📅 Thursday 11th December 2025 @ 2pm - 2.45pm - Register
Workshop Content
From good to great: Master the techniques of delivering thoughtful, impactful responses in any situation! This workshop will give you the tools to improve your response skills and confidently reply to even the most challenging feedback. Learn to craft responses that resonate and leave a lasting impression. As this is a workshop, be prepared to bring your thoughts, ideas and experiences with you!
Recorded webinar's
How to Respond Well Webinar: Watch the recording from a previous session HERE
Responding to critical stories on Care Opinion Webinar: Watch the recording from a previous session: HERE
Further resources
Responding to stories on Care Opinion: Help pages
Relevant Blogs:
What do people want in a response to their feedback?
How do I respond well to stories?