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Since 2011 we've been working proactively across Scotland with health services, third sector organisations and with Government.

In 2013 the Scottish Government publicly announced their endorsement of Care Opinion as an independent, open and transparent way for patients and the public to share their stories and experiences of health services across Scotland.

Now all health boards in Scotland are using Care Opinion (including both territorial and special health boards) to listen to what people and their families have to say and are responding and showing where they are making improvements as a result.

2021/22 facts and figures:

  • Nearly 4,696 stories shared about NHS boards
  • 69% stories were positive, sharing thanks and appreciation
  • 95% stories were responded to
  • Stories have been read more than 904,205 times so far

In the summer of 2021, we launched our Annual Review of stories shared about Scottish health boards in Scotland in the financial year 2020/21. Here is the Annual Review to read 

In 2022 we were delighted to confirm that the Scottish Government would be continuing its journey with Care Opinion. To learn more, read the blog by Fraser Gilmore, Head of Care Opinion Scotland  'Scottish Government's continued endorsement of Care Opinion' 

Health & Social Care 

But remember Care Opinion isn't just about services provided by health boards! Now people can share their experiences of other health and social care services in Scotland too. We have started working with a variety of health and social care partnerships and other key organisations to raise awareness and encourage the use of Care Opinion.

Listen, learn, improve

Take a look at the short videos, below, from NHS Ayrshire & Arran and NHS FIfe to see how organisations are using Care Opinion to listen, learn and improve.

Care opinion in NHS Ayrshire & Arran from CareOpinion on Vimeo.

Care Opinion in NHS Fife from CareOpinion on Vimeo.

It's not just current service providers who are learning from the stories shared on Care Opinion, the health and care staff of the future are too. Presentation and paper from students of St. Andrews University ScotGem course. 

If your service is based in Scotland and you are interested in finding out more about a subscription, then email the address below, and we will direct you to the right member of the Care Opinion team: