Fifth Day of Christmas

‘ON THE 5TH DAY OF CHRISTMAS CARE OPINION GAVE TO ME, FIVE GOLD RINGS OF NHS ENGLAND, EACH SHINING BRIGHT, TALES OF CARE AND VOICES' GUIDING LIGHT’

Reflecting on a year of Care Opinion in England

Gold Ring 1: 

Southern Health NHS Foundation Trust started using Care Opinion within a couple of their services to maximise on their innate passion for listening to patient and carers voices within the Trust. Carer and service user involvement lead, Alex Clements wrote this blog; The Story so far to hi-light the great work they started piloting Care Opinion with Urgent Community Response Services within Mid and North Hampshire. (Read the stories for this service here).

After the great success piloting Care Opinion, the Trust have now started their journey rolling Care Opinion out across the whole Trust and we are super excited to support them on their journey.

Gold Ring 2:

Back in March 2023, the Macmillan Information Centre at Chesterfield Royal Hospital added Care Opinion to to their App so patient can feedback about their cancer care while accessing appointment information, read the full blog here: Macmillan Information Centre and Care Opinion work together.

Dawn Warrington, Lead Nurse at the Cancer centre said:

"Care Opinion is a space where those with a cancer diagnosis can share their journey, in their own words. It is a space we can learn from".

Gold Ring 3:

Deputy Practice Manager published a Blog on the site talking about how The Lawson Practice used Care Opinion stories to create practical changes to their online booking system.

"Care Opinion helped us identify these issues and address them promptly"

Read the full blog here: How we improved our appointment system with Care Opinion feedback.

Gold Ring 4:

The subscriber support team at Care Opinion sent out a survey to ask what was good about the support received and what could be better; turns out feedback is quite important ;-)

We had some lovely comments and also constructive suggestions on how we can support you to get the most out of your Care opinion subscriptions. We pulled together our findings in this blog post: Subscriber Survey - The Results!

Gold Ring 5:

Patient Experience Advisor, Rachel Walker at Chesterfield Royal Hospital NHS Trust shared her blog on 'Reinvigorating Care Opinion' after joining the trust after its initial first year subscribing. Its a fantastic read on how they went about the implementation, roll out, combining their forces with CIVICA and the Friends and Family Test (FFT) using Care Opinion Invitation Links. Rachel also talks about their aspirations for the future and what the hope to achieve working with Care Opinion to increase the voices from patients.

"I plan on some trolley dashes around the hospital to help raise awareness with patients directly and promote with colleagues. And a future plan is to create some Care Opinion champions/super users within the divisions so that we continue to read and respond to all stories as efficiently as we can".

Read the full blog: Reinvigorating Care Opinion