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How to respond & demonstrate impact webinar

Update from Care Opinion

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In this interactive webinar, we looked at what makes a good response and shared the best practice framework to help responders feel confident replying to all types of feedback. This included a discussion on what people might want from a reply, as well as the differences between good and not-so-good responses that can be given to story authors.

Attendees learned how online feedback can impact service delivery and improvement, and we included strategies for responding to criticism on a public platform, with lots of examples too!

Here is the recording of the session to watch back on:

To download slides click the link below:


Forthcoming Training and support webinars

To view or sign up for any of our forthcoming webinars, follow this link:

Care Opinion Training & Support webinars 2022

We'd love to see you there :-)

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