How to respond & demonstrate impact webinar

In this interactive webinar, we looked at what makes a good response and shared the best practice framework to help responders feel confident replying to all types of feedback. This included a discussion on what people might want from a reply, as well as the differences between good and not-so-good responses that can be given to story authors.

Attendees learned how online feedback can impact service delivery and improvement, and we included strategies for responding to criticism on a public platform, with lots of examples too!

Here is the recording of the session to watch back on:

To download slides click the link below:

responding~webinar~june22.pptx

Forthcoming Training and support webinars

To view or sign up for any of our forthcoming webinars, follow this link:

Care Opinion Training & Support webinars 2022

We'd love to see you there :-)

If you have any questions about this or any other support related issue please email us by clicking this link: Send Email