CO Conference 2021 – Session 3: Online patient feedback: what do we know from research?

At Care Opinion we now have 16 years’ experience with online patient feedback, alongside a growing body of academic research into the processes, perceptions and outcomes of online feedback for patients and staff.

What have we learned from the experience and evidence to date?

Care Opinion 2021 conference session

In this session I spoke with two leading researchers in the field of patient feedback and complaints:

• Professor Louise Locock, Health Services Research Unit, University of Aberdeen
• Dr Alex Gillespie, Associate Professor, Department of Psychological and Behavioural Science, London School of Economics and Political Science

We covered questions such as what we know already about patient feedback in general, about online patient feedback specifically, and what we need to study next.

I'm extremely grateful to Louise and Alex for taking the time out to join us for this session. Thank you!

Watch the recording of this session

Read research mentioned in the session

Our research outputs page lists recent research on online patient feedback.

We regularly blog about relevant research.

Our Care Opinion research chats feature lively discussions with academic researchers.