At Care Opinion we now have 16 years’ experience with online patient feedback, alongside a growing body of academic research into the processes, perceptions and outcomes of online feedback for patients and staff.
What have we learned from the experience and evidence to date?
Care Opinion 2021 conference session
In this session I spoke with two leading researchers in the field of patient feedback and complaints:
- Professor Louise Locock, Health Services Research Unit, University of Aberdeen
- Dr Alex Gillespie, Associate Professor, Department of Psychological and Behavioural Science, London School of Economics and Political Science
We covered questions such as what we know already about patient feedback in general, about online patient feedback specifically, and what we need to study next.
I'm extremely grateful to Louise and Alex for taking the time out to join us for this session. Thank you!
Watch the recording of this session
Read research mentioned in the session
Our research outputs page lists recent research on online patient feedback.
We regularly blog about relevant research.
Our Care Opinion research chats feature lively discussions with academic researchers.
CO Conference 2021 – Session 3: Online patient feedback: what do we know from research?CO Conference 2021 – Session 3: Online patient feedback: what do we know from research? https://patientopinion.blob.core.windows.net/profile-pictures/657ea709-7097-4125-bba0-046aa4473e1c.jpeg Care Opinion 0114 281 6256 https://www.careopinion.org.uk /content/uk/images/logos/co-header-logo-2020-default.png
Question from Care Opinion
Posted by James Munro, Chief executive, Care Opinion, on
Thanks for your feedback.