There is a growing body of research about public online feedback in healthcare in general, and about Care Opinion in particular.
We list some relevant research outputs below. (If you know of more, please tell us!)
Our blog often features discussion of research findings and their implications.
We also have regular online research chats discussing new and emerging findings.
Research on Care Opinion and online feedback
Wisdom of patients: predicting the quality of care using aggregated patient feedback (Griffiths and Leaver, 2017)
A cross sectional survey of the UK public to understand use of online ratings and reviews of health services (van Velthoven M et al, 2018)
Creating highly reliable health care organisations through reverse exchanges (Kumar et al, 2020)
Anonymity, veracity and power in online patient feedback: A quantitative and qualitative analysis of staff responses to patient comments on the ‘Care Opinion’ platform in Scotland (Locock et al, 2020)
The Cultivation of Digital Health Citizenship (Petrakaki et al, 2021)
Caring for care: Online feedback in the context of public healthcare services (Mazanderani et al, 2021)
Turning the gaze: Digital patient feedback and the silent pathology of the NHS (Montgomery et al, 2021))
A glimpse behind the organisational curtain: A dramaturgical analysis exploring the ways healthcare staff engage with online patient feedback ‘front’ and ‘backstage’ at three hospital Trusts in England (Ramsey et al, 2023)
Developing a research community within an online healthcare feedback platform (Fylan et al, 2023)
Research using stories shared on Care Opinion
Exploring Patients’ Pharmacy Stories: An Analysis of Online Feedback (Loo et al, 2021)
A fuzzy aspect-based approach for recommending hospitals (Serrano-Guerrero et al, 2021)
Systemic safety inequities for people with learning disabilities: a qualitative integrative analysis of the experiences of English health and social care for people with learning disabilities, their families and carers (Ramsey et al, 2022)
Views of Care at End of Life: A Secondary Analysis of Online Feedback Using Care Opinion (Khonsari et al, 2022)
Learning from patient experiences of projection imaging through the use of online feedback platforms (Preston and Harvey-Lloyd, 2022)