There is a growing body of research about public online feedback in healthcare in general, and about Care Opinion in particular.
We list some relevant research outputs below.
In addition our blog often features discussion of research findings and their implications.
Research on Care Opinion and online feedback
Wisdom of patients: predicting the quality of care using aggregated patient feedback (Griffiths and Leaver)
Anonymity, veracity and power in online patient feedback: A quantitative and qualitative analysis of staff responses to patient comments on the ‘Care Opinion’ platform in Scotland (Locock et al)
Research using stories shared on Care Opinion
Exploring Patients’ Pharmacy Stories: An Analysis of Online Feedback (Loo et al, 2021)