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Involving Staff and Volunteers with Assisted Story Telling webinar - 19th Dec 2023

Update from Care Opinion

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picture of Tracy Molloy

On Tuesday 19th December, we delivered our Involving Staff and Volunteers with the assisted story telling process webinar. 

Attendees learned about ways to get volunteers or named staff involved in generating feedback, how to establish the volunteer role, training programmes available to volunteers, the different scenarios of collecting feedback according to the setting; alongside hearing some great examples of services using volunteers to collect feedback, It was a good session!

This webinar also touched on how in some services patients don't have access to the internet or perhaps have cognitive impairments or a learning disability and need even more help to feedback on Care Opinion. We shared how in some services it might be appropriate for staff or volunteers to post feedback on behalf of patients, but also that this should be the exception and not 'the norm'.

If you'd like to know more about how to involve staff or volunteers within your setting then you can watch the recording of the webinar  here:

Slides for download:


Link to site pages for more information on supporting staff and volunteers with assisted story telling: Staff & Volunteer Overview

Any questions do get in touch with us at: Care Opinion support team enquires

or for more details about future webinars please click here: Training and support webinars | Care Opinion

Response from Robert Owen on

Thanks for this video and the slides and all the other detailed information.

Care Opinion needs to be widely known and I hope it becomes a

collaboration for patients, carers and staff. We are all on the same journey

to better healthcare no matter how we define ourselves or what job titles

we have. Now, more than ever, we can work with Care Opinion through

peer to peer and other collaborative endeavours for the greater good.

Thank you and all best wishes.

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