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"Maternity services"

About: Maternity care / Antenatal and Postnatal (Ward 38) Maternity care / Community Midwifery Unit

(as the patient),

When my daughter was born in May this year, it happened very quickly.  Upon calling triage I was brushed off and told I would be fine and as it’s my first child I’d likely be in labour for a few hours if not days. Wrong. Labour for me from start to finish was around 4 hours. Upon arrival at the maternity unit I again was brushed off, not once was I actually checked by the midwife just told I should go for a walk or go home. When she finally let me into the room, my daughter was born not even 30 minutes later and she didn’t listen to me when I told her how I was feeling. I needed stitches after birth so I was taken to theatre to get these. After I got my stitches the spinal didn’t wear off as it was meant to and I was still partially numb 8 hours later and when asked to help me shower, one staff member said to another that if I don't want to get up and wash then just to leave me. Disgusting to say really considering I couldn’t walk and at no point did anyone attempt to get me on my feet.

I can’t fault the staff in the post natal ward who were so supportive and absolutely amazing. It’s just a pity this wasn’t my whole experience.

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Responses

Response from Donna Brough, Lead Midwife, Obstetrics & Gynaecology, NHS Tayside 2 years ago
Donna Brough
Lead Midwife, Obstetrics & Gynaecology,
NHS Tayside

I am the lead midwife for maternity and gynaecology services across NHS Tayside

Submitted on 04/10/2021 at 13:09
Published on Care Opinion at 16:14


I am so sorry to hear that this was your experience when having your baby with us in Tayside. This is not the level of care we would expect anyone to receive before, during or following the birth of a baby. I will share your feedback with the maternity teams but would also be happy to chat further with you if you wish.

Please contact me at donna.brough@nhs.scot

I am delighted that your experience on the postnatal ward was far more positive and you felt safe and well cared for by the team there. They will also be delighted to receive your positive feedback. I hope you and your baby are doing well and please contact me if you would like to discuss further.

Kind regards

Donna

Senior Midwife Ninewells

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