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"Good experience"

About: Northwick Park Hospital

I was brought in by ambulance on Easter Sunday following an attack of dizziness, following a similar attack the previous week. Various tests were done in the admission area and then a CT scan, after which I was admitted overnight to Haldane Ward. My experience throughout was very good. The atmosphere was calm and the staff caring and cheerful.

One thing which did strike me was how calm the atmosphere on the ward was, enabling me to relax and rest. There was a degree of disturbance from patients who were clearly confused, but that is not under either their control or that of the staff. Previous experience of visiting others in hospital has sometimes been that visiting times can sometimes be quite chaotic, so I was fortunate to be admitted at a time when visiting was not allowed - I am 81, and old enough to remember when visiting times were very limited and hospital wards were generally calmer places.

I had heard less than complimentary opinions of treatment at Northwick Park Hospital, but could not fault my experience there.

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Responses

Response from Patients Services Manager, London North West University Healthcare NHS Trust 3 years ago
London North West University Healthcare NHS Trust
Submitted on 14/04/2021 at 23:06
Published on Care Opinion on 15/04/2021 at 10:22


Thank you for sharing the story of your recent stay on Haldane ward with us following your admission over the Easter weekend.

I was sorry to learn that you required admission, but was very pleased to hear how well you were looked after and that you found our staff to be caring and cheerful. As you mention, we do continue to have restrictions on visitors and it was pleasing to hear that one consequence of this was the element of calmness on the ward, which enabled some extra rest and recuperation for you!

Thank you again for letting us know about your positive experience, which I will be sure to share with the team on Haldane ward.

Kind regards

Peter Hare

Patient Services Manager

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