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"You should be very proud of them all"

About: Causeway Hospital / Medical Assessment Unit

(as a relative),


Dessie and I would like to thank you and your team for all their care to mum over the last few weeks.  Your staff are all amazing, very dedicated and always go beyond and above even in these difficult times.  It was unbelievable how they carried on with their duties despite the high risk to their own health.  We watched in amazement as they battled between each other to get into the ward to help their colleagues and patients.  We often heard them say "No, you went last time, I'll go this time!"  You should be very proud of them all.

I do believe Wee Betty kept them on their toes with requests for endless cups of tea but I know she did appreciate their kindness.  She often told us on the phone that "the staff are excellent, they are really good to me.  I can't complain in any way."

Once again, many thanks for all your kindness both to mum & us at such a difficult time.

Take care, stay safe.


Response from Nicky Butcher, Interim Assistant Clinical Services Manager, Causeway & Dermatology, NHSCT 2 months ago
Nicky Butcher
Interim Assistant Clinical Services Manager, Causeway & Dermatology,
Submitted on 20/04/2021 at 11:09
Published on Care Opinion at 13:13

Dear carinakx55,I am Nicky Butcher, interim assistant clinical services manager at Causeway Hospital. I very much appreciate your comments about the staff in MAU. Your comments show me that the ward has a great team ethos. I will ensure that I pass on your comments to Patricia and all of her team, as it very much takes a whole team to make a good ward. Sometimes its the little things, like a cup of tea, that mean a lot. So glad that it brought some comfort to your mum! Appreciate your comments, particularly at such a difficult time for all of you. Kind wishes,Nicky.

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