"Thank you NHS"

About: Peterborough City Hospital

I had a gastroscope today and , despite being incredibly nervous, found the experience very positive. All staff ... nurses, endoscopy doctor, receptionists were kind and professional. Theirs must be stressful jobs, particularly now in this pandemic, but everybody was patient, caring and non judgemental. They made an uncomfortable procedure tolerable and I am grateful for their excellent service. Many thanks to you all.

Story from nhs.uk

Responses

Response from Bernadette Jacques, Head of Complaints and Clinical Risk, North West Anglia NHS Foundation Trust last week
Bernadette Jacques
Head of Complaints and Clinical Risk,
North West Anglia NHS Foundation Trust
Submitted on 23/09/2020 at 15:14
Published on Care Opinion at 15:14


Thank you for taking the time to respond following your visit to our hospital. It is always a pleasure for our staff to read comments such as yours and I will ensure they are passed on.

Bernadette Jacques

Head of Complaints and Clinical Risk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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