"They go the extra mile"

About: Scottish Ambulance Service / Emergency Ambulance Victoria Hospital / Trauma & orthopaedics

(as the patient),

Care from start to finish was phenomenal. Paramedics attending the scene were friendly and knowledgeable and staff on the ward (33) are hard working, well organised and go the extra mile to make you feel comfortable and cared for. A credit to themselves and the NHS. All deserve a pay-rise and A holiday!  

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Responses

Response from Jeanette Petrie, Charge Nurse, Ward 33 (Ortho / Trauma), NHS Fife last week
Jeanette Petrie
Charge Nurse, Ward 33 (Ortho / Trauma),
NHS Fife
Submitted on 15/09/2020 at 15:17
Published on Care Opinion on 16/09/2020 at 11:18


HI phoenixhm99,

Thank you for taking the time to post your experience on Care Opinion. We are delighted as a team to hear that you have had a positive experience within the NHS. It is great knowing that you felt that staff made you feel comfortable and cared for whilst being a patient in ward 33. It is also great that you felt that staff went the extra mile to achieve this.We hope you make a speedy recovery and wish you all the best for the future.

Kind Regards

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Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service last week
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service
Submitted on 16/09/2020 at 10:09
Published on Care Opinion at 10:09


picture of Alan Martin

Dear phoenixhm99,

Thank you very much for taking the time to share your feedback here on CareOpinion. I am very sorry to read that you had reason t use our service and those of the wider NHS Scotland.

I am however, very pleased to read the wonderful comments you have made about the crew and I would be more than happy to pass on these comments to them and their manager showing off the good job they did. In order to locate the crew, I would just need the date, rough time and location of where the vehicle attended you and your name. If you would like for this to happen would you kindly email these details to Scotamb.feedback@nhs.net? It would also be very helpful if you could make reference to your CareOpinion username to allow the wider team to easily link the email to this story.

I hope you are on the road to a full recovery and feeling much better and thanks again for your lovely comments.

Kind Regards

Alan

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