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I was very impressed

Posted By 124

"I was very impressed"

About: East Midlands Ambulance Service NHS Trust / Emergency ambulance Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus / Paediatrics

(as a parent/guardian),

Paramedics were called out to my daughter at nursery today (sorry I don’t remember their names) due to breathing difficulties. Their bubbly, calm and caring personality’s really put my daughter (and me) at ease. They are definitely a credit to their profession. 

My daughter is familiar with having her vitals monitored but it’s the first time she has wanted to play ‘checking oxygen levels and heart rate at home’. So they obviously made quite an impression on her too!

Once we arrived at A&E my daughter was seen by a nurse, who again was very friendly and professional. We were then seen by a DR who was just amazing. He had obviously took a bit of time to go over her medical history as he knew exactly who her current consultants are. I only had to briefly explain her rare genetic condition before I felt like he understood her issues. He explained medical problems is layman terms and we actually learnt a thing or two despite having seen many many drs over the years. His bedside manner was perfect not only with us as parents but with my daughter too! He even used some makaton signing, and with a background of speech and language I was very impressed! So a big thank you to everyone who cared for my little girl today. 

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Responses

Response from Nottingham University Hospitals NHS Trust 4 years ago
Nottingham University Hospitals NHS Trust

Submitted on 04/02/2020 at 09:40
Published on Care Opinion at 09:40

Thank you so much for taking the time to get in touch with us and for sharing your experience of the care your daughter received in the Emergency Department. I’m pleased to hear that staff that treated her helped to make you both feel at ease. I’m also very pleased to hear that the doctor took his time to clearly explain things in a way that was easily understandable for you both. I will share your kind feedback with the team involved in your daughter’s care and we wish you and your daughter all the best.

Kind regards

Clare Mayfield
Matron, Emergency Department

Response from East Midlands Ambulance Service 4 years ago
East Midlands Ambulance Service

Submitted on 05/02/2020 at 16:22
Published on Care Opinion at 16:22

Hello 124,

Thank you for sharing your kind words about your experience with us. I am so pleased to hear that my ambulance crew were able to be there for you and your daughter in your hour of need, and made such an impression on her. I do hope she is feeling better now.

If you are able, we would appreciate you sharing your comments with our Patient Advice and Liaison Service (PALS) team, with as much detail as you can (e.g. date, time and location), so that they might identify the crew who cared for you and share your words with them. You may contact them via telephone on 0333 012 4216 or email emas.pals@nhs.net.

Best wishes,

Wendy Hazard,
Ambulance Operations Manager for Nottinghamshire
East Midlands Ambulance Service

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