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"Waiting time"

About: Rotherham Hospital / Accident and emergency

I came on the evening of 27th August. I came at the advice of 111 as I had some heart attack type symptoms. I checked in just before 10pm. I’m sitting here in the waiting area still to be called at a quarter to 6 in the morning approximately 8 hours later. I also have epilepsy which is not overly fond of zero sleep. When I enquired what was happening the staff were very nice but nothing happened.I don’t have the exact numbers but during the whole night I would estimate no more than 20 patients were processed. Nobody was drunk and causing trouble. They just didn’t have enough medical people. A cleaner wandered through though about every hour re-mopping the floor and replacing the empty black bin bags she had replaced an hour or so earlier. It was a shambles and nobody seemed to give a stuff.

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Responses

Response from Samantha Robinson, Head of Patient Experience, The Rotherham NHS Foundation Trust 4 years ago
Samantha Robinson
Head of Patient Experience,
The Rotherham NHS Foundation Trust
Submitted on 04/10/2019 at 12:23
Published on Care Opinion at 12:23


Dear Anonymous

Hello my name is Samantha, Head of Patient Experience at Rotherham Hospital. I am really sorry that it has been necessary for you to raise such concerns following your recent UECC attendance. It is always our intention to provide the best service possible and as such disappointing when the services falls below the expectations of our patients. If you would like to discuss this matter further with a member of my Patient Experience Team in order that we may be able to identify the reason why you experienced such a long wait please contact the Patient Experience Team on 01709 424461, alternatively you can email the team at the following address your.experience@nhs.net

Kindest regards

Samantha Robinson

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