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Care without compassion

Story from nhs.uk

"Care without compassion"

About: Hexham General Hospital

I attended the Urgent Care centre to day as the medication for a chest infection prescribed by GP was causing very unpleasant side effects. I needed an alternative drug so I could recover. Attitude of senior nurse lacked compassion and her approach Was that I should live with the side effects as this may be only drug available. I had researched NICE guidelines before attending so I knew there was an alternative drug. When I told her this she went to check guidelines and returned with alternative drug and told me to go. No explantation about the drug, no kindness to an older person who had not slept for 24 hours.

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Responses

Response from Hexham General Hospital 4 years ago
Hexham General Hospital

Submitted on 01/10/2019 at 10:38
Published on nhs.uk at 11:06

Dear Sir/Madam,

I am sorry to read about your experience with us recently in Urgent Care, this is not what we would want any of our patients to feel. We would therefore really encourage you to continue to work with us so we can look into this in more depth. We would like to know the date and time of your arrival info hospital, please could you email us with your full name, date of birth and home address? As the current anonymous nature of your review makes it tricky for us to look into your review as thoroughly as we would like to.

In the meantime your review has been shared with your senior teams so they’re aware of your review and they can relay it to their teams for our learning. Thank you very much for sharing your experience with us.

Hopefully you are now feeling better with your alternative medication and your chest infection is clearing up?

Looking forward to hearing from you,

Jan

Janice Hutchinson

Practice Development Lead

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