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"Positive experience"

About: Borders General Hospital / Accident & Emergency Borders General Hospital / General Medicine

(as the patient),

I was recently admitted to the above hospital with chest pain and breathlessness. I was taken by ambulance to A and E where I was dealt with very quickly. I cannot speak highly enough of both nursing and medical staff. They were extremely considerate of the anxiety and pain I was experiencing. After several tests I was moved to Ward 6 the Medical Assessment Unit, a very busy ward. In spite of the biz and noise, I was immediately admitted by very caring nursing staff and offered something to eat as I had missed out on lunch. Throughout my short stay the food was excellent, certainly the best I have ever had in any hospital. Treatment was carried out without delay or fuss. As said before, both medical and nursing staff were excellent at all times throughout my short stay. I must mention the tea trolley staff who also helped to provide much needed cuppas. This was my first ever experience of BGH and was definitely positive. 

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Responses

Response from Lynne Boyle, Senior Charge Nurse, Medical admissions ward, Borders General Hospital 5 years ago
Lynne Boyle
Senior Charge Nurse, Medical admissions ward,
Borders General Hospital
Submitted on 07/03/2019 at 10:09
Published on Care Opinion at 14:04


Dear glasgowgirl

Thank you for taking the time to share your positive experience on Care Opinion.

We aim to achieve the best possible care for each patient according to their specific individual needs and to allow them to spend the least time in hospital that they need to so I'm very pleased that you found all treatment to be carried out without delay.

The whole team of nurses, doctors, AHPs and domestic staff work hard to make a patient's stay as pleasant and stress free as possible so it's reassuring to hear that this was your experience. The catering staff also work very hard to produce high quality meals, cooked on site so they too will appreciate your feedback, which I will ensure is shared with the whole team.

I hope that you are now feeling better and thanks again.

Regards

Lynne

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