"I fully appreciate the need for screening, but..."

This is with regards to the screening that the receptionists at the Houldsworth Centre, Wishaw - Dr Clark's Practice,  undertakes.

I fully appreciate the need for screening as it helps to prevent un-necessary appointments and helps to signpost patients elsewhere if required.

However, on the two occasions I have contacted the surgery, the receptionists have come across as being cold, rude and disinterested. Also, being asked in great detail the reason why I am calling - again I understand for screening reasons, however, it makes me feel incredibly uncomfortable and I know I am not the only person that feels this way.

It would be good to be made to feel listened to and not immediately "fobbed off". I rarely contact my GP, mainly because I do not have to attend my GP unless I really have to. Unfortunately, due to the experiences I have had with the receptionists at Dr Clark's practice, I am even more loath to contact the surgery for fear of having my symptoms "rubbished" by the receptionist staff.