This is with regards to the screening that the receptionists at the Houldsworth Centre, Wishaw - Dr Clark's Practice, undertakes.
I fully appreciate the need for screening as it helps to prevent un-necessary appointments and helps to signpost patients elsewhere if required.
However, on the two occasions I have contacted the surgery, the receptionists have come across as being cold, rude and disinterested. Also, being asked in great detail the reason why I am calling - again I understand for screening reasons, however, it makes me feel incredibly uncomfortable and I know I am not the only person that feels this way.
It would be good to be made to feel listened to and not immediately "fobbed off". I rarely contact my GP, mainly because I do not have to attend my GP unless I really have to. Unfortunately, due to the experiences I have had with the receptionists at Dr Clark's practice, I am even more loath to contact the surgery for fear of having my symptoms "rubbished" by the receptionist staff.
"I fully appreciate the need for screening, but..."
About: General practices in Lanarkshire General practices in Lanarkshire
Posted by hk38 (as ),
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