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"They look at me as a whole person and not just a condition"

About: Gartnavel General Hospital / Orthopaedics (ward 4c) Gartnavel General Hospital / Rheumatology Gartnavel General Hospital / Xrays and Scans

(as a service user),

So often it seems that NHS services are disjointed.   That as a patient we are just a condition to one department and a different condition to another.   No-one considers the effect of one condition on another or actually joins things up.   I am a long term patient of the Rheumatology Department at Gartnavel Hospital in Glasgow as I suffer from psoriatic arthritis.   Recently I have been lucky enough to see interactive working within disciplines in this department.   Thanks to the consultant and specialist nurse I was recently referred to the rheumatology physiotherapist, who in turn referred me to the rheumatology podiatrist. As a result of Karen and Violet's actions I had  ultrasound scans of my foot and shoulder and then a much needed injection from Kay who  will now  refer me  on to orthopaedics and is also sorting out  my prescription and appointment.   And all of this without being added to usual long waiting lists.   From that one appointment in the middle of June I have seen 2 consultants, a physiotherapist, podiatrist and 2 specialist nurses who looked at me as a whole person and not just a condition and dealt with all the issues I am currently experiencing.   I would like to publicly thank them all for the wonderful work they do.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 5 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 27/08/2018 at 09:16
Published on Care Opinion at 09:38


picture of Nicole McInally

Dear I have a long term condition but am not defined by it

Thanks very much for getting in touch.

It was reassuring to hear how well our teams worked together to ensure that you received the appropriate treatment and treated you as a person and not just a condition.

I will make sure that we share your post with the teams that you have mentioned as it is important to let our staff know that their hard work is appreciated.

Best wishes

Nicole

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