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"Pointless !"

About: Soho Walk in Centre

I walked in to the centre on my way into work because I was experiencing significant drops in blood pressure and associated dizziness/faintness.

I was sent away by the triage nurse, who told me that there was nothing they could do because there are NO DOCTORS based in the surgery, only nurses.

I was told that I should go to an Urgent Care Centre. This despite the fact that the NHS Choices website lists this centre as an Urgent Care Centre.

What is the point of having a walk in centre that can't give you a medical examination and determine what if anything needs to be done ?

This is a classic example of the NHS bureaucratically organising itself to suit itself, rather than to meet the needs of patients.

No wonder so many people resort to going to A&E when they can't access a Doctor in any other way.

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Responses

Response from Soho Walk in Centre 5 years ago
Soho Walk in Centre
Submitted on 02/08/2018 at 16:07
Published on nhs.uk at 17:06


Thank you for your feedback.

We are very sorry to hear about your experience. Please accept our sincere apologies for the inconvenience and upset caused.

So that we can look into the matter further please contact our PALS (Patient Advice & Liaison Service) team on 0800 368 0412 or email clchpals@nhs.net so we can get some more details from you.

Kind Regards

Patient Experience Team

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