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"In patient on Eden Ward"

About: Royal Cornwall Hospital (Treliske)

I would like to thank everyone who helped in my care .I come from up country and am aware of the criticism of the hospital so when I had some symptoms I approached firstly my new GP at Carnon Downs and then the hospital with some trepidation .I have been amazed I went to the gp in the later part of October she was absolutely wonderful took time and care to find out my situation to me to hospital and then subsequently took time to explain and put my mind at rest .

I then attended for the removal of a lump ,I then went not have a complete hysterectomy .My consultant and her team who

I would love to name but understand that I can't on these pages were brilliant .Taking time to explain ,I would say A plus for bedside manner.

But you can see the funding gaps ...see them quite clearly .The ward I was in was freezing the windows looked like they were about to fall out and during the night the curtains and blinds were being blowed about by the draft.

I am not sure that they have enough staff to call on at night th award was so large that it was difficult to get any sleep.

Our NHS is precious its not until you need it that you realise how important it is.Its one of the few places that it does not matter how much money you have or you don't have you are treated on need .Lets not lose it

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Responses

Response from Michaela Johnson, QI Manager, Quality Improvement, Royal Cornwall Hopitals NHS Trust 6 years ago
Michaela Johnson
QI Manager, Quality Improvement,
Royal Cornwall Hopitals NHS Trust
Submitted on 23/04/2018 at 10:47
Published on Care Opinion at 14:52


picture of Michaela Johnson

Dear Anne

Thank you very much for taking the time to post a review of Eden Ward at Royal Cornwall Hospital, apologies for the delay in responding to you. It is wonderful to hear that you received excellent care and that all staff took the time to explain things thoroughly to you. I will make sure all relevant staff are made aware of your kind words as I know they will be delighted to receive your feedback.

I am sorry to hear that the ward itself was not meeting an expected standard and will ensure that this is shared with the Sister and Matron so they can investigate this further, along with the amount of staff they have working through the night.


With kind regards

Michaela Brewer, Patient & Family Experience Coordinator

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