I have been a patient at OCDEM for about 25 years, and have seen a steady decline in service which now seems to have reached an all-time low. Today seeking a simple piece of information about blood tests (which for some reason is not available on the internet), I have been trying to get through on the phone to OCDEM. I have wasted over half an hour - first of all, the outpatient department, where after several rings the line goes dead, and then the diabetes centre where I was assured that I was number 1 in a queue and had to endure piped musak. It's extraordinary that there is no one to answer the phone lines at 9am in the morning, and frankly unacceptable for patients.
"Waiting times?"
About: Churchill Hospital / Diabetic medicine Churchill Hospital Diabetic medicine OX3 7LJ
Posted via nhs.uk
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