I accompanied my 81 year old mum to an out patient appointment, she'd been thinking about a decision to have surgery or not. I attended as support for my mum.
The clinic staff, receptionist and nursing staff were warm and friendly. Dr Agur was terrific - beautifully person centred, professional and friendly care. He ensured that mum had the information she needed at her clinic appointment before Christmas and took time to discuss her decision and subsequent options with her today. No rush and no sense other than total focus on mum.
Mum feels totally confident in him and as a result in her decision. In her view she didn't think this care was available on the NHS - not that she's experienced private care! Well done folks.
If I could change anything - the complete lack of parking was quite distressing (more than I thought possible) especially as I'd taken the afternoon off work and driven through from Edinburgh for the appointment.
"Mum feels totally confident in her decision"
About: Crosshouse Hospital / Gynaecology Crosshouse Hospital Gynaecology KA2 0BE
Posted by EdinburghM (as ),
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