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"Trying to make a podiatry appointment for..."

About: Purley War Memorial Hospital / General surgery

Very disappointed at the attitude of the receptionist.

I have a routine podiatry appointment 6-8 weeks for the last 5 years,

When i called to make an appointment I was told it is now 10 weeks.

I queried this as I could not understand the change and why?

They also said if I was not satisfied i could go elsewhere or go private!

Very poor receptionist skills.

The reason I had to wait so many days to make an appointment was because staff were on holiday.

Not a good enough excuse!

Never had to put up with this behavior before!

Sorry very disappointed.

Not good enough to have a return call to change the appointment no sooner it was made!

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Responses

Response from Hilary Frayne, Head of Nursing for the Emergency Department, Croydon Health Services 7 years ago
Hilary Frayne
Head of Nursing for the Emergency Department,
Croydon Health Services
Submitted on 02/05/2017 at 15:03
Published on Care Opinion at 15:10


I am very sorry you have had a bad experience.

The Trust takes all feedback very seriously and so if you are able to contact our PALS office with more information, I will be happy to ensure that the circumstances are fully investigated. Our PALS office may be contacted by telephone on 020 8401 3210 or by email at ch-tr.pals@nhs.net. The office is open during the week from 9am to 4:45pm.

Kind Regards

Hilary Frayne

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