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"Left multiple voicemail messages but no return call"

About: Ninewells Hospital / Gynaecology

(as a parent/guardian),

My daughter sought urgent support from the Sexual Health Service.  She required support with an abortion, but actually ended up miscarrying before this happened. 

Communicating with the service was difficult.  She left multiple voicemail messages but no return call.  When she did eventually receive an appointment (after I intervened to assertively ask for her to be called back) - the clinician seeing her had no context around previous phone discussions re: the miscarriage. 

We had expected empathy from a service such as this but were disappointed, in terms of tone of discussions and lack of clarity about what was going to happen next.

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