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Explained everything as she worked

Posted By apuscb47

"Explained everything as she worked"

About: University Hospital Hairmyres / Cardiology

(as the patient),

Attended Hairmyres for a angiogram 

Very professional and polite nurses who genuinely cared for patients. Always willing to help. Sarah-Jayne was first class and put me at ease, explaining everything as she worked away.

Thanks to all at cardiology.

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire last week
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 19/04/2024 at 17:24
Published on Care Opinion at 17:24

picture of Jennifer Montgomery

Dear apuscb47,

Thank you for sharing your experience of University Hospital Hairmyres, Cardiology.

It can be a worrying time attending hospital for a procedure and I am so pleased to hear that Sarah-Jayne looked after you so well and reassured you throughout the procedure. I am glad this made you feel at ease, as well as our polite and professional nurses.

I will ensure your kind words are passed on to the whole team who I am sure will take great pride in hearing your feedback, and it will give you a real boost.

I hope you are keeping well.

Kind Regards,

Jenni

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire last week
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 19/04/2024 at 17:24
Published on Care Opinion at 17:24

picture of Jennifer Montgomery

Dear apuscb47,

Thank you for sharing your experience of University Hospital Hairmyres, Cardiology.

It can be a worrying time attending hospital for a procedure and I am so pleased to hear that Sarah-Jayne looked after you so well and reassured you throughout the procedure. I am glad this made you feel at ease, as well as our polite and professional nurses.

I will ensure your kind words are passed on to the whole team who I am sure will take great pride in hearing your feedback, and it will give you a real boost.

I hope you are keeping well.

Kind Regards,

Jenni

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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