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Explained everything as she worked

Posted By apuscb47

"Explained everything as she worked"

About: University Hospital Hairmyres / Cardiology

(as the patient),

Attended Hairmyres for a angiogram 

Very professional and polite nurses who genuinely cared for patients. Always willing to help. Sarah-Jayne was first class and put me at ease, explaining everything as she worked away.

Thanks to all at cardiology.

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 3 weeks ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 19/04/2024 at 17:24
Published on Care Opinion at 17:24

picture of Jennifer Montgomery

Dear apuscb47,

Thank you for sharing your experience of University Hospital Hairmyres, Cardiology.

It can be a worrying time attending hospital for a procedure and I am so pleased to hear that Sarah-Jayne looked after you so well and reassured you throughout the procedure. I am glad this made you feel at ease, as well as our polite and professional nurses.

I will ensure your kind words are passed on to the whole team who I am sure will take great pride in hearing your feedback, and it will give you a real boost.

I hope you are keeping well.

Kind Regards,

Jenni

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 3 weeks ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 19/04/2024 at 17:24
Published on Care Opinion at 17:24

picture of Jennifer Montgomery

Dear apuscb47,

Thank you for sharing your experience of University Hospital Hairmyres, Cardiology.

It can be a worrying time attending hospital for a procedure and I am so pleased to hear that Sarah-Jayne looked after you so well and reassured you throughout the procedure. I am glad this made you feel at ease, as well as our polite and professional nurses.

I will ensure your kind words are passed on to the whole team who I am sure will take great pride in hearing your feedback, and it will give you a real boost.

I hope you are keeping well.

Kind Regards,

Jenni

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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