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"Eternally grateful for this service"

About: Royal Cornwall Hospitals NHS Trust / Admiral Nurses

(as a service user),

My dad has Alzheimer's. Over the last six months, he has declined rapidly. As a family, we wanted to support my dad, who lived with me for as long as possible. The situation was incredibly hard as we were not being heard and had little support.

Sarah became our admiral nurse, and she was exceptional. She listened; she had a fountain of knowledge to share and went away and looked into everything for us. Sarah delivered compassionately and took our situation and circumstances into account. Sarah spoke to all the relevant professionals who were our advocates.  Normally, Sarah would not have had us on her workload for as long as she did; however, because we still had ongoing issues, she made sure she was available and everything was in place for my dad and my family. If we didn't have Sarah's support, it would have made an already difficult situation even harder and created more pressure for my family.

We are eternally grateful for this service. We can not speak high enough of her professionalism. 

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Responses

Response from Caroline Ellis, Strategic Lead/Team Manager, Integrated Admiral Nurse Service, Royal Cornwall Hospital NHS Trust last week
Caroline Ellis
Strategic Lead/Team Manager, Integrated Admiral Nurse Service,
Royal Cornwall Hospital NHS Trust
Submitted on 18/04/2024 at 12:11
Published on Care Opinion at 13:14


Dear flutejr96,

Thank you so much for taking the time to leave feedback for the Integrated Admiral Nurse Service.

I am delighted to hear that you had such a positive experience with our Admiral Nurse Sarah and you and your family found the experience to be helpful and supportive to help care for your father.

I will be sure to pass your kind words back to the team,

Thank you,

Caroline Ellis

Strategic Lead-

Team Manager- Integrated Admiral Nurse Service

Royal Cornwall Hospital NHS Trust

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