"Miscommunication"

I recently fractured my wrist and spine. I was treated at Victoria Hospital Fife. Treatment and care received was very good at the NTC.

I was then given a telephone appointment for the Osteoporosis/ Fracture Liaison Service Fife. On my letter along with date and time of my appoint was my mobile phone number. So I waited patiently to be phoned from 9am till 10am (Appt 9.15). When I didn’t receive the call I phoned the telephone number on the letter, gave my details and was told I had been DNA’d.

The person who tried to phone called a number that has not been used for years, they did not try my mobile number that was clearly on the letter and was given when I had attended my appointments. I now have to wait longer to find out if I have Osteoporosis or need a DXA scan.

I received a letter which was copied to my GP stating that I did not attend appointment and there was no prior notification or explanation. I am extremely annoyed about this episode and feel the person who attempted to call should have used the mobile number stated in the letter and even if they did try a landline when no answer surely you would try the mobile.