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Care Opinion

Coordinated my care really well

Posted By Alibob

"Coordinated my care really well"

About: University Hospital Hairmyres / Day Surgery University Hospital Hairmyres / Radiology University Hospital Hairmyres / Surgical Receiving Unit (Ward 4)

(as a service user),

I was referred to ambulatory care by my GP. I was taken through A&E to the surgical assessment unit where I was examined quickly by the surgical team and admitted to ward 4.

The whole team were very friendly and professional, I couldn’t fault the exceptional care I received. 

The medical team coordinated my care really well, I  needed an ercp and they anticipated that this was only done twice a week and managed to get me done on that days list which meant I was discharged the next day instead of keeping me in an extra 5 days.

I was so impressed with every single member of staff I came into contact with from A&E, Ambulatory care, ward 4, MRI scan  and day surgery unit. Every member of staff a credit to nhs Lanarkshire. 

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 4 weeks ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 31/03/2024 at 23:29
Published on Care Opinion at 23:29

picture of Jennifer Montgomery

Dear Alibob,

Thank you for sharing your experience of University Hospital Hairmyres, Day Surgery and ward 4.

I am so pleased to hear the person centred approach to care that ward 4 took when looking after you. What a difference it must have made getting your procedure done quickly and getting out the next day rather than staying in for 5 days. I am glad that the whole team were friendly and gave exceptional care.

I look forward to sharing your kind words with the whole team and I am sure they will be delighted to hear your positive feedback and the impact their care had on your experience.

I hope you are recovering well.

Kind Regards,

Jenni

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Response from Lisa Turki, Deputy Radiology Services Manager, Radiology, UHH, NHS Lanarkshire 3 weeks ago
Lisa Turki
Deputy Radiology Services Manager, Radiology, UHH,
NHS Lanarkshire

Deputy Radiology Services Manager

Submitted on 02/04/2024 at 10:03
Published on Care Opinion at 11:03

Dear Alibob,

Thank you so much for your kind feedback. I will pass on your feedback to all the staff in MRI. I wish you all the best with your recovery.

Kind regards,

Lisa

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