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Care Opinion

Coordinated my care really well

Posted By Alibob

"Coordinated my care really well"

About: University Hospital Hairmyres / Day Surgery University Hospital Hairmyres / Radiology University Hospital Hairmyres / Surgical Receiving Unit (Ward 4)

(as a service user),

I was referred to ambulatory care by my GP. I was taken through A&E to the surgical assessment unit where I was examined quickly by the surgical team and admitted to ward 4.

The whole team were very friendly and professional, I couldn’t fault the exceptional care I received. 

The medical team coordinated my care really well, I  needed an ercp and they anticipated that this was only done twice a week and managed to get me done on that days list which meant I was discharged the next day instead of keeping me in an extra 5 days.

I was so impressed with every single member of staff I came into contact with from A&E, Ambulatory care, ward 4, MRI scan  and day surgery unit. Every member of staff a credit to nhs Lanarkshire. 

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire last month
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 31/03/2024 at 23:29
Published on Care Opinion at 23:29

picture of Jennifer Montgomery

Dear Alibob,

Thank you for sharing your experience of University Hospital Hairmyres, Day Surgery and ward 4.

I am so pleased to hear the person centred approach to care that ward 4 took when looking after you. What a difference it must have made getting your procedure done quickly and getting out the next day rather than staying in for 5 days. I am glad that the whole team were friendly and gave exceptional care.

I look forward to sharing your kind words with the whole team and I am sure they will be delighted to hear your positive feedback and the impact their care had on your experience.

I hope you are recovering well.

Kind Regards,

Jenni

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Response from Lisa Turki, Deputy Radiology Services Manager, Radiology, UHH, NHS Lanarkshire last month
Lisa Turki
Deputy Radiology Services Manager, Radiology, UHH,
NHS Lanarkshire

Deputy Radiology Services Manager

Submitted on 02/04/2024 at 10:03
Published on Care Opinion at 11:03

Dear Alibob,

Thank you so much for your kind feedback. I will pass on your feedback to all the staff in MRI. I wish you all the best with your recovery.

Kind regards,

Lisa

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