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Treated with care and professionalism

Posted By BeBeH1410

"Treated with care and professionalism"

About: University Hospital Wishaw / Day Surgery

(as the patient),

I attended the day surgery for an  operation and from the moment I entered until I left the ward, I was treated with care and professionalism. The nurses couldn’t do enough for me and made sure I was comfortable. Every thing was explained to me clearly about after care and they contacted my husband for me. 10/10 . Thankyou to all the staff on the medical day surgery ward. 

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 4 weeks ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 31/03/2024 at 23:19
Published on Care Opinion at 23:19

picture of Jennifer Montgomery

Dear BeBeH1410,

Thank you for sharing your experience of University Hospital Wishaw, Day Surgery.

It can be a worrying time attending hospital for a procedure and I am so pleased to hear that you received such excellent care and attention while on the ward. The attitude and professionalism of the nurses must have really reassured you.

I look forward to passing on your kind words to the whole team. They will get a real boost from hearing your feedback.

I hope you are recovering well.

Kind Regards,

Jenni

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