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Treated with care and professionalism

Posted By BeBeH1410

"Treated with care and professionalism"

About: University Hospital Wishaw / Day Surgery

(as the patient),

I attended the day surgery for an  operation and from the moment I entered until I left the ward, I was treated with care and professionalism. The nurses couldn’t do enough for me and made sure I was comfortable. Every thing was explained to me clearly about after care and they contacted my husband for me. 10/10 . Thankyou to all the staff on the medical day surgery ward. 

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire last month
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 31/03/2024 at 23:19
Published on Care Opinion at 23:19

picture of Jennifer Montgomery

Dear BeBeH1410,

Thank you for sharing your experience of University Hospital Wishaw, Day Surgery.

It can be a worrying time attending hospital for a procedure and I am so pleased to hear that you received such excellent care and attention while on the ward. The attitude and professionalism of the nurses must have really reassured you.

I look forward to passing on your kind words to the whole team. They will get a real boost from hearing your feedback.

I hope you are recovering well.

Kind Regards,

Jenni

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