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Each step was met with a friendly face

Posted By waltzfj34

"Each step was met with a friendly face"

About: Borders General Hospital / Accident & Emergency

(as a parent/guardian),

My 18 year old son dislocated his shoulder playing rugby.  

We arrived at a packed out A&E where we waited 20 minutes before being taken to triage.   He was given painkillers there and then. We were then taken to a room to wait on a doctor. There we waited roughly 40 minutes to see the doctor (in that time my son was x-rayed). The doctor and a lovely nurse popped the shoulder back in using IV morphine and Gas and Air as pain relief.  He was then sent for one last X-ray to check it was back in correctly.  All in all we were in A&E for 3.5 hours. 

Each step of our experience was met with a friendly face. You could see they were all under a lot of pressure but none of the staff let it show. I am very grateful to each staff member who helped us last night.  One special mention to Gary (a health care support worker) who popped in now and again to make us laugh (being an ex rugby player himself, he could relate to my son). Thank you NHS.  

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Responses

Response from Alan Milne, Clinical Nurse Manager, NHS Borders last month
Alan Milne
Clinical Nurse Manager,
NHS Borders

Submitted on 27/03/2024 at 08:47
Published on Care Opinion at 08:47

Morning waltzfj34,

Thank you for the amazing feedback for Team ED. The team there work like trojans to deliver the best care possible and it sounds like they did just that for your son. I hope he will make it back to rugby soon. I will pass your comments onto Gary and the whole team.

Alan

Clinical Nurse Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by waltzfj34 (a parent/guardian)

Thanks Alan - positive feedback is so important working in jobs like yours. And your team really delivered on Friday night on what was a very busy night! And honestly Gary the ex rugby player really helped by distracting my son and myself from what was going on. Thanks again.

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