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5 Star Care

Posted By Hapfm75

"5 Star Care"

About: Trauma & orthopaedics / Orthopaedic National Treatment Centre Victoria Hospital / Pre-assessment

(as a service user),

My journey started with a visit to the pre assessment unit at the Royal Victoria hospital which was done with precision by three members of staff. They were polite, friendly and  very proficient, unfortunately I did not take note of their names. The appointment was executed in less than one hour - 10/10       

At the beginning of March, I went in for my surgery. At first by Mr. Anna's team. They made me feel relaxed and informed of everything that was happening. I only have one word for his team , amazing! Unfortunately once again I can't remember their names.

Then onto the after care, where once again I was treated mostly by four nurses (Karen, David, Lyndsay and Lorraine) Their attention to detail was fantastic, response to problems dealt with quickly and efficiently, which was important, as I had a lot of pain. But thanks to my angels it was under control in no time. The National Treatment Centre (NTC) Victoria can be assured that their patients are being given a 5 star care in particular by these four nurses.

I hope to see them all in six week time. 

Yours gratefully                                                       

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Responses

Response from Tanya McTaggart, Charge Nurse, National Treatment Centre (orthopaedics), NHS Fife last month
Tanya McTaggart
Charge Nurse, National Treatment Centre (orthopaedics),
NHS Fife

Submitted on 13/03/2024 at 15:29
Published on Care Opinion at 15:29

Dear Hapfm75

Thank you for taking the time to share your story with us.

I am so pleased to hear that you were very well taken care of by our staff and in particular those whom you mentioned. We aim to provided the highest quality of care to all our patients. I will pass your message on to all those staff who you mentioned along with our wider team within the national treatment centre.

From myself and all the staff at the national treatment centre we wish you well in the rest of your recovery and we would be pleased to see you when you return in six weeks time.

Best Wishes

Charge Nurse- Tanya McTaggart and all of our NTC team.

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Response from Stephanie Allan, Interim Charge Nurse, Pre-assessment Suite, NHS Fife last month
Stephanie Allan
Interim Charge Nurse, Pre-assessment Suite,
NHS Fife

Submitted on 14/03/2024 at 17:56
Published on Care Opinion at 17:56

Dear Hapfm75,

Thank you for taking the time to provide such fantastic feedback about your time in the pre-assessment department.

I am pleased to hear that the pre-assessment was carried out with precision and that they were polite, friendly and very proficient. It is reassuring to hear that your appointment was carried out in a timely manner.

On behalf of the pre-assessment team I wish you well with your recovery.

Steph

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