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Amazing compassion and care

Posted By SM95

"Amazing compassion and care"

About: University Hospital Wishaw / Maternity Care (Wards 21-24)

(as the patient),

I was taken to the Wishaw General Maternity Triage Unit by paramedics in February. I was having a really hard time with my missed miscarriage and ended up having to get emergency surgery. 

I was given the most amazing care by every single person I met throughout the process but want to give a special mention to Midwife Morgan (I’m unsure of her last name so hope she’s the only Morgan on ward). 

Morgan showed my husband and I the most amazing compassion and care, she made a horrible time in our lives more bearable and her impact has made a huge lasting impression. Morgan deserves so much recognition for the work she does. I really hope one day we will be back on the maternity ward in Wishaw for a nicer experience and will get to meet Morgan and the team again. 

Thank you so so much to everyone we met that night. We are incredibly grateful x 

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 2 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 28/02/2024 at 22:17
Published on Care Opinion at 22:17

picture of Jennifer Montgomery

Dear SM95,

Thank you for sharing your experience of University Hospital Wishaw, Maternity Care.

Firstly I am so sorry for your loss. Thank you for taking the time to share your feedback at such a difficult time.

I am so pleased that in such a dark and frightening time, Morgan was able to make things bearable and provide you both with the care and compassionate support you needed. I hear what a difference this has made to such a sad experience and I can imagine the care given to you by Morgan will have helped you greatly.

I will ensure Morgan receives this feedback and I am sure she will be delighted to hear the difference she made to your experience.

I wish you all the luck and positive wishes for your future family.

Kind Regards,

Jenni

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