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"Really good care with straight forward, clear communication"

About: General Surgery / Urology Surgery (Ward 27) NHS Fife

(as the patient),

I had two aortic abdominal aneurysms grafted in Ninewells Hospital Dundee.

I received really good care with straight forward, clear communication on the procedure, any risks involved, recuperation period etc.  Ward 27 from the domestics to the consultants did an excellent job, with commitment and good humour.  All staff members were realistic in their approach and empathetic to my needs.  Army Major in particular was always fairly upbeat albeit highly skilled and extremely knowledgeable about his craft, (think he was called Dave). Dr Beecham and other consultants were also extremely supportive, giving clear advice and instructions on how I should progress following the surgery.

I cannot fault the care I received whilst I was an in patient, or afterwards.  Please convey my thanks to all personnel involved.  

Theresa from Patient Relations in Fife also offered support in early stages.  Theresa was very calm and reassuring given the levels of stress I was under so her input is also much appreciated.

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Responses

Response from Mark Finlay, Domestic Services Manager (Dundee Locality)/Professional Lead (NHS Tayside), NHS Tayside 3 months ago
Mark Finlay
Domestic Services Manager (Dundee Locality)/Professional Lead (NHS Tayside),
NHS Tayside
Submitted on 01/02/2024 at 09:35
Published on Care Opinion at 09:35


Good morning,

Thank you for taking the time to provide such positive feedback and thank you for including a comment regarding our dedicated Domestic team.

I will ensure our Domestic Assistants in ward 27 are informed as they will really appreciate this.

All the best with your recovery!

Thank you.

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Response from Theresa Rodigan, Senior Administrator, Patient Experience Team, NHS Fife 3 months ago
Theresa Rodigan
Senior Administrator, Patient Experience Team,
NHS Fife
Submitted on 01/02/2024 at 10:55
Published on Care Opinion at 10:55


picture of Theresa Rodigan

Dear Octansbf49

Thank you for your lovely feedback and I hope you recovery is going well.

Kind regards

Theresa

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Response from Lynne Jeffrey, Senior Charge Nurse, Surgery and Orthopaedics, NHS Tayside 2 months ago
Lynne Jeffrey
Senior Charge Nurse, Surgery and Orthopaedics,
NHS Tayside
Submitted on 04/03/2024 at 09:09
Published on Care Opinion at 10:01


Thank you very much for your feedback. I hope you are recovering well.

Can I just check if you were in ward 27 NHS Fife or ward 27, Ninewells Hospital.

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